We’re glad you want to learn more.

We do our best to cover off the most common questions, but if you can't find the answer you are looking for? Chat or Email us anytime.

What is JackHealth?

JackHealth is Canadian health technology company that is obsessed with making the treatment of E.D. easier and safer for Canadian men. Our network of health care providers (doctors and pharmacies) is 100% comprised of Canadian certified healthcare providers. From prescription to pharmacy you are in great (well-trained) hands. Our team is ready to help you with discretion, convenience, and exceptional service.

Can I order without a prescription?

Yes, you can order any product you think is suitable for your lifestyle and needs. Once you checkout, you will be prompted to book your free virtual visit with a doctor, to ensure your selection is a fit based on your medical history. When the doctor approves your order, your prescription will be shipped.

We take your safety very seriously, so if the doctor does not feel you are a candidate for a medical treatment your order will be refunded.

Do I need a prescription?

Yes, all treatments offered at JackHealth require a prescription from a Canadian licensed physician. The medications we offer are pharmaceuticals and therefore require a doctor to review your health background, discuss side-effects in the process of identifying the best treatment plan for you.

I already have a prescription, can I still order from JackHealth?

Great, you can send your request by email or via chat and one of our pharmacists will be happy to transfer your prescription!

Is it covered by Insurance

If you have a private drug plan that covers E.D. medication your out-of-pocket fees may decrease significantly. Many Health Spending Accounts can also cover costs for medication and the virtual visit with the doctor. You will be provided with a receipt to use for your claims.

For questions about using your insurance to pay, please mention that you have insurance when the pharmacy calls you - a refund will be provided for the portion that covered by your plan if applicable.

You can also find out what your plans covers by contacting your insurer or emailing our pharmacy.

Is shipping free?

When you sign up to a monthly subscription shipping is always free.

Where is my prescription getting filled from?

All JackHealth orders are dispensed from our growing network of licensed Canadian pharmacies or the pharmacy of your choice. 

Need to get in touch with out care team, it's as easy text, phone or email?

Medical Team

Dr. Sajjad Zalzala, MD CPSO #99319

Valerie Pavlova, NP CNO #13564396

Contact by Phone/Text:  888 655 7536 or by Email

1400 Provincial Road, Windsor ON, Canada